ENQUIRIES

Before submitting your enquiry, please do look at the frequently asked questions page and at the rest of the site to see if the information you are seeking has already been provided.

Please contact us by email at moneypenny@ianfleming.com

For any shop related queries, please contact us by email at shop@ianfleming.com

Sales information

Distributed by TURNAROUND PUBLISHER SERVICES (www.turnaround-uk.com)

2nd Floor, Crown House, 47 Chase Side, London, N14 5BP

T: 020 8829 3000 F: 020 8881 5088 E: orders@turnaround-uk.com

RETURNS AND REFUNDS POLICY

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ian Fleming Publications Ltd., Royal Mail West End Delivery Office Hanson St London W1W 6EA.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Ianfleming.com, accessible from www.ianfleming.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

CONDITIONS FOR RETURNS

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

RETURNING GOODS

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Royal Mail West End Delivery Office Hanson St London W1W 6EA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: moneypenny@ianfleming.com

We reserve the right to answer queries at our own discretion and general updates on new developments that are likely to be of interest to a wider audience may be given on our news page or under FAQs rather than direct to each individual enquirer.